Shipping & Return

At KwikDine, we aim to provide you with a seamless and hassle-free experience. Below, you will find our Shipping & Return Policy, which outlines our procedures for subscription services and any physical products (if applicable) associated with our platform.

KwikDine offers digital products, including SaaS subscription services for restaurants. Since the services are delivered electronically and accessed via the internet, there is no shipping involved.

• Subscription Activation: Once your payment is processed, your subscription will be activated immediately, and you will have access to your KwikDine account and services.
• Access Issues: If you experience issues accessing your account, please contact our support team at [support@kwikdine.com], and we will work to resolve the problem as quickly as possible.

If your order includes physical products (e.g., hardware, devices, or other products related to KwikDine), the following shipping and return policies apply:

• Processing Time: Orders are processed within [1-2] business days of receipt. You will receive an email confirmation once your order has been shipped.
• Shipping Methods and Costs: Shipping costs will vary depending on the delivery location and method chosen during checkout. You will be informed of the shipping fees at checkout before finalizing your order.
• Delivery Times: Estimated delivery times are provided at checkout based on the shipping method selected. Delivery times may vary depending on your location.

• Return Window: You may return physical products within [30] days from the date of delivery, provided the items are unused, in their original packaging, and in resalable condition.
• Return Process: To initiate a return, please contact our customer support team at [support@kwikdine.com] to receive instructions on how to return the product.
• Refunds: Once we receive and inspect the returned item, a refund will be issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
• Exclusions: Some items, such as opened or used hardware, may not be eligible for returns. Please check product-specific return policies for details.

• Subscription Cancellations: You can cancel your KwikDine subscription at any time via your account settings or by contacting our support team. Cancellations take effect at the end of the current billing cycle, and you will not be charged for the next subscription period.
• Refunds for Cancellations: Subscription fees are non-refundable, but if you cancel before the next billing cycle, you will not be charged for the upcoming period.

If you receive a physical product that is damaged or not as ordered, please contact our support team at [support@kwikdine.com] within [7] days of receiving the item. We will work with you to resolve the issue, either through a replacement or a refund.

For any questions or concerns regarding our Shipping & Return Policy, please contact our support team:

Cycode Technologies
Email: support@kwikdine.com
Phone: 08069578400